Posts Tagged ‘conference call training’

The Leader’s Quagmire – Unfinished Projects

Monday, January 12th, 2009

People love the feeling that comes from achieving something. It doesn’t matter whether it is hard or easy to complete the task; it is the act of completing something allows access to this feeling. Unfortunately, in the absence of achievement, we substitute other activities in an attempt to tap into the feeling. This is when leaders will notice a variety of games and counter-productive activities that make achievement even more difficult. The good news is that the solution is both simple and elegant.

What if all the games and counter-productive behaviors in your conference call meetings were viewed simply as an unresolved desire to accomplish something meaningful? Sam Adams, creator of Dilbert, has made us laugh and cry about the antics of the workplace. Yet, what if it is that simple? What if the only thing your team needs is consistent access to the feeling that comes from achievement?

Question:
How many unfinished projects (and tasks) do you currently have on your plate?

Make a list of the ones in your business life first and then your personal life. If you have a high number of items on your list, welcome to the human race! Most people are surprised by how many items are on their list. Now imagine how long the list is for each member of your team. Get the picture here? Welcome to the leader’s quagmire!

Despite what everyone says about starting January 1st with a clean slate, you do not. You and your team have this backlog of things to do and projects that are incomplete. Imagine how much could get done if no backlog of tasks existed!

The solution is to take baby steps to get things done each and every meeting you have. You can’t make your team clean up their list yet you can offer them an oasis in the desert of overwhelm created from too many incomplete projects and tasks. Make part of each meeting you lead dedicated to celebrating completed projects and tasks, as well as setting clear expectations for things to be completed in the future. It is the feeling of achievement you are looking for here – not the size of the accomplishment.

Look back at the meetings you found productive and you’ll find at least one clear feeling present – the feeling of accomplishment and movement toward a specific target or goal. Bring this same feeling into your meetings and people will flock to be a part of what you are doing.

In my previous post, I talked about New Year’s Evolutions rather than setting resolutions. This is one example of an “evolution” that will make your life great!

Posted by Byron Van Arsdale
Twitter: @headset
Author – 19 Best Practices of Teleclass Leadership
ConferenceCallTraining.com

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How Do You Handle Introductions During Virtual Meetings and Conference Calls?

Tuesday, August 12th, 2008

Thanks S.B. for the question and the answer is simple. Do it quickly! Virtual meetings of any type are focused around a topic and participants are ready to begin at the appointed start time. Any delay is seen as a strike against the leader of the call and, if applicable, against the company responsible for setting up the call.

Here’s a typical situation: the call begins on time yet the leader gives “please introduce yourself” as the only direction for introducing yourself. Participants then normally give a variety of responses, long and short, that may or may not include information relevant to the purpose of the call. Recall any networking event where people stood up and introduced themselves with some variation of the 10-second to 45-second elevator pitch. While barely acceptable in face-to-face meetings (actually, it isn’t even acceptable in face-to-face meetings yet no one knows how to stop this monster once it begins creeping around the room!), this kind of introduction will kill the energy and momentum of your call.

Here’s what I recommend: give specific instructions and then make sure everyone, even the CEO, follows the rule. If someone gets creative with the rule, immediately and gently ask them to “pause” (see Step 2 of Improving Skype Based Conference Calls!) and remind them of the specific information required. If you allow one or more people to break the rule without correcting it immediately, you have lost the opportunity to make a correction. Again, if you are going to correct someone, do it immediately and tactfully.

Here’s an example of a specific instruction for an introduction: “Let’s begin with a short introduction. Please tell us your full name and what department you are from.” Another example is: “Please tell us your first name and using only one (1) word, what do you want to get from today’s call.” The key here is to keep ALL introductions as simple and short as possible. Write out how you will ask participants to introduce themselves before you get on the call! Then repeat exactly what you have written when conducting the introduction.

If you are clear and concise in giving the instructions for introductions, others are more likely to follow your lead. However, if you ramble when giving the instructions, don’t expect your participants to be clear and concise!

With practice, you’ll have a fast, concise introduction that will get your virtual meetings and conference calls started on the right foot!

Posted by Byron Van Arsdale
Author – 16 Secrets to a Great Conference Call
ConferenceCallTraining.com

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Collaboration Trumps Control!

Wednesday, July 2nd, 2008

Josh Baer wrote a great blog post titled “We need Twitter and IRC integration for PowerPoint” on June 15, 2008. Having only briefly met Josh during the Austin Social Media Club meeting that he graciously hosts at Datran Media each month, he’s one sharp guy!

At events where the tech savvy come together, you can be assured of seeing the bleeding edge when it comes to presentations utilizing the latest technologies. Imagine this: a room full of people who can comment, via Twitter or text message, on your presentation AND have those comments shown real time on the overhead screen for everyone to see! The collective scream I just heard was deafening.

If “control” is how you keep your presentation on track, this is very bad news. Participants will not longer sit quietly while you control the discussion. Josh’s post confirms the sweeping changes that have been going on for the past 10 years. Participants want to be an active player in the process.

You have two choices: keep using control or start building your skill set by learning how to collaborate with participants in your presentation. A model makes the process easier to learn and implement.

Posted by Byron Van Arsdale
Author – Executive Conference Call Leadership
ConferenceCallTraining.com

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