Posts Tagged ‘conference call leader’

The Leader’s Quagmire – Unfinished Projects

Monday, January 12th, 2009

People love the feeling that comes from achieving something. It doesn’t matter whether it is hard or easy to complete the task; it is the act of completing something allows access to this feeling. Unfortunately, in the absence of achievement, we substitute other activities in an attempt to tap into the feeling. This is when leaders will notice a variety of games and counter-productive activities that make achievement even more difficult. The good news is that the solution is both simple and elegant.

What if all the games and counter-productive behaviors in your conference call meetings were viewed simply as an unresolved desire to accomplish something meaningful? Sam Adams, creator of Dilbert, has made us laugh and cry about the antics of the workplace. Yet, what if it is that simple? What if the only thing your team needs is consistent access to the feeling that comes from achievement?

Question:
How many unfinished projects (and tasks) do you currently have on your plate?

Make a list of the ones in your business life first and then your personal life. If you have a high number of items on your list, welcome to the human race! Most people are surprised by how many items are on their list. Now imagine how long the list is for each member of your team. Get the picture here? Welcome to the leader’s quagmire!

Despite what everyone says about starting January 1st with a clean slate, you do not. You and your team have this backlog of things to do and projects that are incomplete. Imagine how much could get done if no backlog of tasks existed!

The solution is to take baby steps to get things done each and every meeting you have. You can’t make your team clean up their list yet you can offer them an oasis in the desert of overwhelm created from too many incomplete projects and tasks. Make part of each meeting you lead dedicated to celebrating completed projects and tasks, as well as setting clear expectations for things to be completed in the future. It is the feeling of achievement you are looking for here – not the size of the accomplishment.

Look back at the meetings you found productive and you’ll find at least one clear feeling present – the feeling of accomplishment and movement toward a specific target or goal. Bring this same feeling into your meetings and people will flock to be a part of what you are doing.

In my previous post, I talked about New Year’s Evolutions rather than setting resolutions. This is one example of an “evolution” that will make your life great!

Posted by Byron Van Arsdale
Twitter: @headset
Author – 19 Best Practices of Teleclass Leadership
ConferenceCallTraining.com

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How to Use Conference Calls for Sales, Marketing, and Customer Service

Thursday, August 21st, 2008

At noon today, I’ll be part of a small business panel presentation titled “Sales, Marketing and Customer Service: Strategies for Profits, Growth and Results”. This event is being hosted by the Austin Chamber of Commerce and my role is to talk about using conference calls effectively when conducting sales, marketing, and customer service. Here are the tips and strategies I’ll discuss today.

As preparation, each of the three panelists came up with five tips and two questions. Here are five plus one bonus tips, three questions, and two of my favorite quotes by Peter Drucker.

Three questions:
1. What is the key to an effective conference call?
Answer: Connection

2. What is one secret all conference call leaders must know?
Answer: You are a unique leader.

3. If you could only give one tip for leading a great conference call, what would it be? Answer: Have everyone say their name first during the call.

Five plus one bonus action steps/tips:
1. Communicate/confirm/confirm/confirm: teleconference number, PIN #, date, time/time zone, and duration of the call.

2. W.A.I.T.? – Why Am I Talking? Place this on a Post-it note at eye level.

3. Arrive 3 minutes early for a conference call, 10 minutes early for a webinar.

4. Have everyone say his/her name first before speaking on every conference call and webinar you lead.

5. Always use a landline for conducting your call. Avoid speaker phones, cell phones, and VoIP like the plague!

Bonus: Completely clear your desk before each call!

Two quotes by Peter Drucker:

“The purpose of business is to create and keep a customer.”

“Because its purpose is to create a customer, your business has two purposes and two purposes only: Marketing and innovation. Marketing and innovation make you money, generate sales, produce profit. Everything else is an expense…”

Special thanks to my co-panelists: Casey Leaman, Partner at OneAccord (Sales), and Amy Stevens, Managing Partner at Marketing Edge Ventures (Marketing); our emcee Thom Singer, Business Development at vcfo, inc.; and the driving force behind the event, Dustin Woodhead, Small Business Manager at Greater Austin Chamber of Commerce.
Posted by Byron Van Arsdale
Author – 16 Secrets to a Great Conference Call
ConferenceCallTraining.com

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Lessons from American Idol for Conference Call Leaders (Part 5)

Thursday, March 20th, 2008

American Idol continues to bring home lesson after lesson for conference call leaders everywhere. Here are 15 different ideas to keep in mind when you lead conference calls. I’ll post 1 — 7 today and 8 — 15 in my next post. Be sure to read all 15 ideas!

1. Simon tells it straight — like it or not, he just tells you straight feedback. He doesn’t bother with packaging, he’s abrupt and to the point. For a guy with a net worth of $100 million, you’d think EVERY CONTESTANT would be paying very, very close attention to his words! On a conference call, how do you give feedback to your participants when challenges arise? Do you give feedback like Randy (slang), Paula (sugar coated), or Simon (sledgehammer)? Generally speaking, straight feedback earns your trust and respect from your peers.

2. Contestants either focus on the audience or on themselves. The audience consistently votes for those contestants who sing to the audience and eliminates the ego-based contestants. On conference calls, where is your focus? Is it on the agenda or on the participants attending the call? People, not the agenda, get the work done. Remember: people first, agenda second. Always.

3. There are contestants who make it look so easy. When you have talent AND know how to use that talent, it is easy. For the rest of us, it is work, work, and work! Even the best conference call leaders started out making mistakes and falling flat on their collective faces. Continue to develop your skills no matter how good you become at leading calls.

4. Insulting the judges DOES NOT win you the competition. Insulting one or more of your participants is a great way to make your life as a conference call leader miserable.

5. 164 contestants selected from 100,000 people. Thankfully, there is no such thing as American Conference Call Leader! If the Pareto Principle (a.k.a. the 80/20 Rule) were true for conference call leaders, then 20% of the leaders are highly skilled and 80% of the leaders are in serious need of skills training and good role models! See #3 above.

6. Stage fright is real and singers forget words. Fear is your first clue that you are in performance mode on your conference call. Immediately shift your attention to your audience and how to support them to get the most out of the conference call and you’ll find leading is easy.

7. Listening to people who know a lot about something is wise. Arguing with them is pointless. Know when to listen (most of the time) and when to argue (very little of the time). For conference call leaders, ask good questions, listen most of the time, and help the participants on your call to be brilliant. If you give them a chance, the participants on your call will amaze you.

See the next post for ideas 8 – 15.

Posted by Byron Van Arsdale
Creator of Executive Conference Call Leadership
ConferenceCallTraining.com

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