Posts Tagged ‘conference call’

The Leader’s Quagmire – Unfinished Projects

Monday, January 12th, 2009

People love the feeling that comes from achieving something. It doesn’t matter whether it is hard or easy to complete the task; it is the act of completing something allows access to this feeling. Unfortunately, in the absence of achievement, we substitute other activities in an attempt to tap into the feeling. This is when leaders will notice a variety of games and counter-productive activities that make achievement even more difficult. The good news is that the solution is both simple and elegant.

What if all the games and counter-productive behaviors in your conference call meetings were viewed simply as an unresolved desire to accomplish something meaningful? Sam Adams, creator of Dilbert, has made us laugh and cry about the antics of the workplace. Yet, what if it is that simple? What if the only thing your team needs is consistent access to the feeling that comes from achievement?

Question:
How many unfinished projects (and tasks) do you currently have on your plate?

Make a list of the ones in your business life first and then your personal life. If you have a high number of items on your list, welcome to the human race! Most people are surprised by how many items are on their list. Now imagine how long the list is for each member of your team. Get the picture here? Welcome to the leader’s quagmire!

Despite what everyone says about starting January 1st with a clean slate, you do not. You and your team have this backlog of things to do and projects that are incomplete. Imagine how much could get done if no backlog of tasks existed!

The solution is to take baby steps to get things done each and every meeting you have. You can’t make your team clean up their list yet you can offer them an oasis in the desert of overwhelm created from too many incomplete projects and tasks. Make part of each meeting you lead dedicated to celebrating completed projects and tasks, as well as setting clear expectations for things to be completed in the future. It is the feeling of achievement you are looking for here – not the size of the accomplishment.

Look back at the meetings you found productive and you’ll find at least one clear feeling present – the feeling of accomplishment and movement toward a specific target or goal. Bring this same feeling into your meetings and people will flock to be a part of what you are doing.

In my previous post, I talked about New Year’s Evolutions rather than setting resolutions. This is one example of an “evolution” that will make your life great!

Posted by Byron Van Arsdale
Twitter: @headset
Author – 19 Best Practices of Teleclass Leadership
ConferenceCallTraining.com

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Ask For Help BEFORE You Need It!

Tuesday, December 30th, 2008

As business continues to go global, there is often a challenge in understanding what people are saying when working by conference calls and webinars. The cause is due to a number of things – poor line quality, speakerphones, dialects, accents, etc. Thanks LVA for the following question!

Question: I have a regular conference call with my developer group in India. I have a hard time understanding their accent and find myself missing some of the conversation. They are on a speakerphone and I call in on a single line. What can I do to make this better?

First idea is to get the group off of speakerphone yet this is usually a cost issue. It could also be a cultural issue. Either way, you may not be able to implement this idea.

The second step is to get a good binaural headset (i.e. speakers on both ears). This will eliminate ambient noise AND help focus your hearing on what is being said. This has been very useful, as I’ve worked for years with people all over the world. It is not 100% yet it does give you a much better chance to understand what others are saying. My personal favorite has been the Plantronics binaural headset plus M10 amplifier attached to my landline (since 1996). Do a Google search to find the best price. I love Plantronics yet find their retail prices on their website easily beaten by others!

Third, establish the issue directly on the first call. Let them know that your ability to understand what is being said my not be 100% and ask is it ok if I just ask for help when I need something repeated. If you establish this on the first call with the group, you enlist their help to better communicate. In business situations (well, this would apply to personal situations as well!), it is essential to have clear communication. Period.

Have a question you’d like answered? Send it to me via email or Twitter.

Posted by Byron Van Arsdale
Twitter: @headset
Author – 6 Principles of Powerful Conference Calls
ConferenceCallTraining.com

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How Do You Express Gratitude?

Tuesday, December 23rd, 2008

Seems like all you hear about is financial turmoil, chaos in the market place, and many people feeling uncertain about what the future holds. What a perfect time to be a contrarian! The question I asked was: How do I express gratitude to people in my life that make things great?

The approach was simple: randomly give 5 people in my life a tangible expression of gratitude in a 24-hour period. I went to Costco first and purchased five $20.00 Starbucks Gift Card Pack (only $79.99, includes gift card sleeves – w00t!). I wrote thank you cards (see photo above) and put the give cards inside the envelope. Then, I went about my day and randomly chose people as I saw them.

Andy Hathaway of BMW of Austin has been servicing my car for the past 3 years. Always pleasant, Andy makes my life easy when it comes to car repair. He was an easy one to say thanks for all the excellent service.

Edie Lepgold, MD is my new doctor and recently moved to Austin. Imagine her surprise when at the completion of my first office visit, I hand her a thank you note with a gift card. She smiled and told me that every Saturday she meets a good friend at Starbucks to laugh and catch up. She would surprise her friend tomorrow!

All mail is directed to our local family owned Postal Net Store. These guys are great to work with and always make it easy.

Happily, Danny Davila is my CPA. His receptionist was the fourth person who got a thank you note with gift card. Always pleasant, she quietly keeps everything running smoothly. She was away from her desk when I arrived so I asked one of the partners to give it to her and say thanks for all the great work.

Josh Welch, Retail Services Manager, ABC Bank (South Austin Branch) has gone out of his way a number of times to make my life easy. That was an easy choice! Josh and his staff always make it easy for me.

As a leader, how do you express gratitude to the people on your team? What is one small tangible gesture you can make to the people around you to say thanks? While we often think about these gestures, what is most important is that you tangibly express your gratitude on a frequent basis. Develop this habit if you want to be considered a great leader!

Posted by Byron Van Arsdale
Twitter: @headset
Author – 16 Secrets to a Great Conference Call
ConferenceCallTraining.com

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Holiday Health Tips for Leaders to Live By

Friday, December 19th, 2008

An essential consideration for any leader is their current state of health. Do you recall the last meeting you lead where you had a head cold, fever, sleep deprivation, worked an all-nighter, and just plain didn’t feel well? Most likely, it was much harder to make your meeting productive and get people fully engaged. It is time to add a new category here to deal directly with Leader Self-Care!

My twitter name is @headset and I’ve been posting tweets around cooking. Hardly seems like an appropriate business topic yet it plays a huge role in my self-care. Not only do I like to cook (and clean), I get to nourish my body with great food. Given that it is the Holiday Season (Merry Christmas all!), I send out a number of tweets (see below) on how to navigate the holiday parties without overloading on food, etc.

How do you take care of yourself to insure you are at the best of your mental and physical abilities when you lead meetings? Are you eating right? How about exercise? It is way to easy to neglect “important yet not urgent” things like eating, exercise, etc. How would your leadership in meetings be different if eating, proper exercise, etc. were “important and urgent”?

Here are the tweets I sent:

Healthy Holiday Tip #1: Conduct ALL food consumption negotiations BEFORE arriving. “I’ll just have one” = RED FLAG Hat tip to @pamfr (note: I gave Pam credit yet she reminded me it was not her who sparked this idea!)

Holiday Health Tip #2: RT: Join @annfry on her free holiday teleclass noon EST Dec 9, Tues

Healthy Holiday Tip #3: Cream OR sugar. Put the two together and you add weight quickly. Bummer if you love egg nog!

Healthy Holiday Tip #4: Environment is stronger than will (Bucky Fuller). Steer clear of high calorie locations and ignore testing yourself!

Healthy Holiday Tip #5: Eat a solid meal before you go to the holiday party. Fill up on the food that supports you. Do NOT go hungry!!

Healthy Holiday Tip #6: Walk for 15 minutes before you arrive at the party. Light exercise decreases appetite!

Healthy Holiday Tip #7: Alcohol gives immediate spike in blood sugar. Sweet treats look better by the minute! Dilute drinks or just water.

Were these helpful? Did they spark any ideas on how you can take better care of yourself? Any tips or suggestions you’d like to pass on to other readers? Thanks!

Posted by Byron Van Arsdale
Twitter: @headset
Author – 21 Ways to Screw Up a Teleclass
ConferenceCallTraining.com

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Begin Leading Your Meeting Before You Ever Begin It!

Wednesday, December 10th, 2008

There is a huge lesson for leaders on how their daily actions impact the people they lead – often in ways they never imagined. On Wednesday, November 5th, we flew to Orlando for the 2008 National Association of REALTORS® (NAR) Annual Convention. Bernice was speaking and it was the official release of her new book, Real Estate Dough ™ – Your Recipe to Real Estate Success and the companion card game to teach negotiation skills (Real Estate Dough ™ – Negotiation). It was the first time her products were in the NAR bookstore.

We reserved a room at the Hilton Garden Inn Orlando at SeaWorld International Center, and settled in. I could feel it the moment I walked up to the desk to check-in. Manny greeted us with a smile and a warm welcome. Something just felt “right” here.

Over the course of the next six days, I would come to understand why the Hilton Garden Inn at SeaWorld International was ranked among the top of all Hilton Garden properties. Most of my time was spent at the hotel writing my book instead of walking around the NAR Tradeshow floor dressed up as a Chef promoting our RealEstateDough.com site.

Francine and Widelaine happily cleaned my room in the early afternoon as I took a break for lunch or went to the Tradeshow as the Chef. The food, be it breakfast or lunch was amazing thanks to the real Chef’s Tom (F&B Mgr), St. Rose, Felix, and Herbert. On the second day I thanked Tom in front of his staff to say thank you for the great service and delicious food he and his staff delivered. He smiled and said thank you.

Every morning, Cristina, William, Jose, and Jean smiled, warmly greeted us, and directed us to a table. In three days, I knew everyone by name and it felt like home. I love to cook and know good food – Chef Tom and his team of Chefs delivered great food at every occasion.

Then there was the Front Desk: Manny, Steven (Associate of the Year 2007), Nour, and Kelly. Speed, efficiency, and a warm greeting no matter how early or how late! Thanks to all of the staff at the Hilton Garden Inn at SeaWorld International. It didn’t feel like a hotel – it felt like home. What made this even more special was this was Days 6 – 12 out of 17 days on the road.

How do you treat others before and after leading your phone, face-to-face, and virtual meetings? Are you considerate “only when it counts” or do you operate that way 24/7? Do you go out of your way to assist someone despite a busy schedule? When was the last time you stopped to thank someone for the extra effort provided on your behalf? Your actions and behaviors AWAY from your meetings show up during your meeting. Try the following experiment. Spend the next week looking for ways to express your gratitude to everyone around you. Keep short notes of what you are experiencing during this time. You might find leading meetings to be far easier than you ever imagined possible.

Posted by Byron Van Arsdale
Twitter: @headset
Author – Executive Conference Call Leadership
ConferenceCallTraining.com

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