A common use of conference calls is a regularly scheduled “Town Hall” meeting where information is directly delivered to a department, division, or entire company at the same time. Add your comments, stories, and strategies so others may benefit. Here’s hoping your executives and owners read this blog AND put these suggestions into action.
There used to be only two types of communication channels within an organization – formal (company initiated and controlled) and informal (staff initiated gossip). Gossip travels faster yet can create miscommunication when information is added, deleted, or misinterpreted during transmission. Instant group communication via email, text, voicemail, and conference call has created a third type of communication channel that is a hybrid of the formal and informal modes. It is fast AND can quickly create miscommunication because it is company initiated. This type of miscommunication burns productivity and profitability within an organization!
When leading a “town hall” type conference call, leaders must be careful to get their facts right during the call.
I personally witnessed a “town hall” type conference call where the division vice-president made an incorrect statement about one of the project teams. The project team leader looked at me and said, ‘great, now I’ll have a ton of emails from my team and it will take a bunch of time to clean up this mess.’ When I asked if there was a way to clean up the miscommunication right now by sending the division vice-president a text message, the project leader said ‘it is easier to spend time cleaning up the mistake than looking for a new job!’
If you run “town hall” meetings, here are two important strategies to employ. First, get your facts right before you make announcements. Second, develop an immediate feedback system that will allow you to clear up any miscommunication BEFORE you end your “town hall” meeting.
The purpose of any formal or hybrid communication is to boost the productivity of your organization. Keep this in mind the next time you prepare for your “town hall” meeting.
Lead by example – if you make a mistake, clean it up quickly. Need help? Contact me.
Posted by Byron Van Arsdale, Founder
ConferenceCallTraining.com